Return of merchandise (RMA)
We want you to be completely satisfied with your purchase. Therefore, subject to the requirements below we provide a 7 day money-back satisfaction guarantee on anything you purchase from us should it arrive broken, damaged or faulty. Proof will need to be submitted such as pictures or video of the damage or fault. All returns for faulty items sent to us is at your cost, the returned faulty item need to be clean and sanitized and in its original packaging with all accessories. A replacement or credit voucher will be sent to you on inspection of the returned item should it be found to be faulty. Due to health reasons, if the packaging has been opened adult sex toys, intimate items and smoking pipes may not be returned. All items are carefully tested and inspected before shipping. All our items are also sealed in plastic so certain items may only be returned if still still sealed in plastic for exchange. The buyer will be responsible for the return cost, if the item is a replacement for a faulty item then we will be responsible for the shipping cost of sending the replacement item.
